Skip to content

Jira Service Management for your organization


Jira Service Management is an open platform that empowers teams with service best practices tailored to your organizational needs.

It brings it and business support teams together with streamlined workflows.

Get in touch!

Why you should use Jira Service Management

  • Teams are able to effectively and efficiently deliver more value to customers and support within your organization.
  • It is not exclusively for IT support requests, JSM delivers enterprise-wide service solutions with flexible customization options to me your team’s needs. Whether it is IT, HR or the legal team, no efficiency is lost across organizations.
  • The system is intuitive in its use and does not require development or programming skills to set up. It enables open and seamless collaboration across your organization.
  • Ingest Data from Atlassian, link issues and have your knowledge base centralized, for accurate and fast incident managements.
  • The flow in Dev and Ops enables a higher deliverance of customer impact while accelerating critical development work. Finally, being able to deploy change without any issues whatsoever since it is backed by a complete audit trail with every change that is made.

Why you need our help with Jira Service Management

 

#1 Because you should not do this alone

The clients we’ve helped with the use of Jira Service Management all agree on one thing: make sure you have an expert by your side, and stay in close contact with Atlassian’s support team. This enables you to use collateral such as our Checklist and Atlassian’s Jira Service Management Runbook without any struggles, ensures you are fully prepared for the actual implementation of a new platform within your company, and helps you in after-care. Because of our close partnership, we can open those doors for you.

#2 Because we’ve done this before

We’ve helped several clients with setting up the platform for Jira Service Management, from SME’s to large enterprises. It can be used by any department and increases the effectiveness and efficiency tremendously, while linking any data from and for any team.

#3 Because we are Atlassian Platinum Solution Partner

We have been an Atlassian Platinum Solution Partner since 2018. This partner status is based on our track record in successful customer projects with Atlassian technology, combined with a high level and in-depth knowledge of Atlassian products. This means that we enable our customers to work closely with Atlassian experts and get the best advice directly from Atlassian.

#4 Because we are more than just an Atlassian expert

We are the #1 in digital strategy, cloud platforms & migrations. Our multidisciplinary teams are a blend of consultants focused on the people, process and technology.

Jira Service Management Resources

Quickstart: Enterprise Service Management

Download this Quickstart and gain knowledge about how to support your organization with JSM. The platform is open and collaborative and empowers with streamlined service workflows

Blog: Jira Service Management

Alex is a person just like you and I. Alex needs a contract as well, and someone needs to take care of that. With the help of JSM, Alex, the service agent and relevant information are brought together on one platform. Read more on how JSM works!

Success Stories Trust us, we’ve done it before.

Improving Nexperia’s HR quality by automating repetitive tasks with JIRA Service Management

Company background: Nexperia Nexperia is a front-runner in the mass…

Support in the transition to a SAFe organization for central government

The challenge The Scaled Agile Framework (SAFe) has been implemented…

Data-driven business growth through ECM System and data science implementation

The challenge Risk Intelligence is a world leader in risk…

Improving the CIO delivery cycle at Liberty Global with Atlassian Confluence

CSDF has been introduced at Liberty Global to improve the…

Let’s talk about setting up your Jira Service Management.

Get in touch!

Knowledge Insights, news & events.

September 14, 2023

Unlocking the Power of Elasticsearch Search Templates

What if I told you that Elastic offers robust support…

Read more

September 6, 2023

Revolutionizing Cloud Management: How Crossplane is Reshaping the Future of Infrastructure Management

Introduction In the realm of modern infrastructure deployment, Infrastructure as…

#Cloud Native
Read more

August 11, 2023

Tempo Planner and Tempo Timesheets in Jira for project planning and time tracking

Many organizations use Jira Software for their project and task…

#agile#Atlassian#Jira
Read more

August 10, 2023

Building Resilient Systems with Event-Driven Architecture

What is Event-Driven Architecture? Event-Driven Architecture (EDA) is a design…

#Event-Driven Architecture
Read more

August 7, 2023

Accelerating Data Collaboration: Unleashing Potential with Delta Sharing and the Databricks Marketplace – part 1

In today’s data-driven world, organizations are finding it increasingly important…

#Azure#Cloud#Data#Databricks#Microsoft
Read more

July 20, 2023

Take Control of Your Policy Enforcement with Open Policy Agent (OPA)

It’s 2023 and technology is a relentless force propelling us…

Read more

July 11, 2023

Devopsdays Amsterdam 2023: Our Key Takeaways

Every year we make sure to attend Devopsdays Amsterdam at…

Read more

July 7, 2023

Empowering organizations through effective API monitoring with Elastic

An introduction on Elastic Elasticsearch is a versatile search and…

#Elastic#MuleSoft#Observability
Read more

June 22, 2023

Optimize performance and resolve issues faster with a centralized logging framework for MuleSoft

The framework enables users to easily and centrally monitor MuleSoft…

#Logging#MuleSoft
Read more

June 19, 2023

Highlights from Amsterdam’s AWS Summit 2023

The long-awaited AWS Summit has made its return to Amsterdam…

#AWS#Cloud
Read more

June 2, 2023

Transforming Retail: Achieving a Seamless Omni-Channel Experience with MuleSoft

Introduction In today’s rapidly evolving retail landscape, staying competitive and…

#Connectivity#integration#MuleSoft#Retails & Logistics
Read more