Training: Managing Jira Service Projects
This training covers configuring and formatting the customer portal, creating queues (workboxes) and SLAs for the service desk team, using a linked knowledge base (knowledge base) on Confluence, adding customers, and automating repetitive tasks within service project. During the training you will do exercises with practical use cases so that you understand how to manage a service project.
Training details
Language
Dutch or English
Location
Rotterdam or at your office (company training)
Course overview
Take into consideration that this training might end up taking the whole day.
- Creating a service project
- Setting up request types in a service project for customers
- Creating queues for your service team
- Creating Service Level Agreements (SLAs)
- Using a Confluence knowledge base
- Creating the user portal and global helpdesk
- Adding your team, customers and other Jira users to the service project
- Automating repetitive tasks in the service project
Take your Atlassian skills to the next level
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Our certified and experienced Atlassian consultants give high-quality trainings in both Dutch and English.
Looking for an individual training? Join one of the training dates/groups.
More interested in a tailor-made company training? We’re here to help you out.
Register for this training
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