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High Velocity IT Service Management

Elevate your IT operations with Devoteam’s approach to IT Service Management. Streamline services, enhance efficiency, and achieve strategic success in the digital realm.

Deliver great service experiences fast

Connect Dev, IT Ops and business teams across your organization Unlock service teams with Jira Service Management

Accelerate collaboration between Dev and IT Ops

Connect teams on a single platform to supercharge collaboration across changes, incidents, and requests – all while managing risk.

Empower service teams to respond to change

Streamline requests, centralize knowledge, and help teams – from HR to Legal to Facilities – to work the way they want.

Deliver exceptional service experience, fast

Customize Jira Service Management to meet your unique needs. Fast, with less complexity, and ready to scale with you.

We are an Atlassian Platinum Solution Partner

As an Atlassian Solution Partner, we are experienced in providing cutting-edge IT Service Management solutions to our customers. We look forward to learning more about your organization and how we can unlock your development, IT operations and business teams as a high-velocity organization.

Jira Service Management Everything teams need to deliver value fast

Request Management

Manage work across teams with one platform so your employees and customers quickly get the help they need.

Incident Management

Bring your development and IT operations teams together to rapidly respond to, resolve, and continuously learn from incidents.

Problem Management

Group incidents to problems, fast-track root cause analysis, and record workarounds to minimize the impact of incidents.

Change Management

Empower your IT operations teams with richer contextual information around changes from software development tools so they can make better decisions and minimize risk.

Asset Management

Store assets to manage inventory efficiently, track ownership and lifecycles, and reduce costs.

Configuration Management

Gain visibility into the infrastructure that supports critical applications and services. Understand service dependencies so you can minimize risk.

Knowledge Management

Enable self-service, deflect more requests, and manage knowledge articles – all while fostering team collaboration.

Jira Service Management scales with you


Premium features everything in standard Jira Service Management, plus advanced incident management, unlimited file storage, asset and configuration management, and 24/7 support for critical issues.

  • 10,000 agents at one site
  • Unlimited customer limit
  • 24/7 support for critical issues
  • 99.9% uptime SLA
    Unlimited email notifications, alert notifications and file storage
  • Manual, automatic, API & template incident creation
  • Data residency
    MDM (Mobile Device Management)


Enterprise features everything in Premium, plus enhanced data and analytics, centralized security and administration, and 24/7 dedicated senior support for all issues, at unlimited sites.

  • Unlimited sites
  • 24/7 dedicate senior support for all issues
  • 99.95% uptime SLA
  • Data & Insights: Atlassian Analytics, Atlassian Data Lake, and Data Connectors
  • Atlassian Access: Enterprise grade security and administration including SSO, SCIM, Active Directory Sync
  • MAM (Mobile Application Management)

Learn more about Jira Service Management and how it can elevate your organization

Schedule a demo