Human Resources – ServiceNow

  • Is more than 50% of your HR resources doing routine, repetitive tasks?
  • Do you have a overall view of the work in progress in the HR department?
  • Is HR information hard to find or not available at all?
  • Do you have complex processes that start in HR but involve other departments which HR needs to manage?

We at Devoteam understand these frustrations. Thanks to our experience within the HR domain we can deliver best practices with service catalog items and workflows ready to go.

As Devoteam we advise ServiceNow for meeting these challenges and creating the change. ServiceNow is a system that allows employees to easily request a service or report an issue with a simple, intuitive user interface. And to see real-time status of their request or resolution of their issue. It does not replace existing HR systems, it adds service management.

With service management your HR department will be able to:

  • provide instant answers to questions;
  • allow employee to request any HR Service;
  • automatically route cases to the right people;
  • orchestrate actions across multiple departments;
  • provide a consumer-like Service Experience.

We, as Devoteam have realised together with ServiceNow:

  • 50% reduction on HR cases
  • 100% global vision of the work
  • 30% increase of HR efficiency
  • 400% return on investment   

Our experience is build together with clients like; Municipality of Copenhagen, Philips Lighting, Michelin, La Poste, Engie and Novartis. In other words, Devoteam and ServiceNow will enable you to retain precious talent, reduce HR costs, improve service quality and upgrade employee experience. We shape Technology for People.