Maintain performance and efficiency of the target operating model, through continuous monitoring.
Monitor performance and efficiencyProvide optimized reporting with KPIs to monitor performance and efficiency of the new operating model, from services delivered to processes
Define and manage continuous improvement planBased on reporting, anticipate issues and implement realistic and concrete action plans to reach performance KPI targets
Manage toolset lifecycleOptimize the set of tools used to support processes, including technical and financial topics
Optimize service management processesMaintain efficiency of processes supporting the target operating model