Business Process Consultancy

Optimising & automating business processes

On a higher level, Devoteam’s approach to business process excellence includes an ITIL improvement programme (maturity assessments, process engineering and strategic ITSM consultancy) to pave the way for transformation of your IT.

To guide organisations to the right solution, we have defined a set of delivery approaches to address customers’ business drivers that will determine the success of a SaaS solution, such as budgetary constraints, rapid implementation, enhanced functionality, ITIL V3 conformity, global rollout, solution ownership and continuous improvement.

Service digitalisation – we define and run programmes to transform the enterprise service operating model.

Process optimisation – we audit and redesign business and IT processes relating to service and implement solutions to support them.

Enterprise service excellence – we leverage process automation & orchestration to optimise the quality of service from the SME to the enterprise.

For more information on how Devoteam is monitoring and assuring IT performance within organisations like yours, please contact us via the contact page.



Marc Kikkert
Business Unit Manager - Process Excellence