Does your organization have a rich IT history? Then you know this has many advantages, but also disadvantages. You have everything that you have encountered within IT in the last 40 years. And that makes it difficult to automate. This often occurs in the financial sector, within the government and within the energy sector. What’s going wrong?
- Banks often have many different systems and processes in the IT landscape. Due to this complexity, you often see that these systems and processes do not communicate well with each other.
- Large (government) organizations are often fairly hierarchically structured and things often go wrong because processes are not considered as a value stream. This means that the organization is dealing with a customer who has to go through the process and something must be delivered at the end of the process.
- Organizations in the energy sector have a similar hierarchy, for example the split between suppliers such as Vattenfall and the organizations that manage the networks such as Stedin. However, more urgency has arisen in recent years to improve processes. This is partly due to the fierce competition that has arisen. Consider, for example, Eneco, which has made its innovative entry into the market with Toon. Within this sector there is a great sense of urgency that processes must be optimized.
When we think about automation, we often talk about the IT landscape: a new server needs to be installed or something needs to go to production. In this way, automation is an application to achieve something. And that is improving business results by improving IT. With Business Automation this even grows further: to the process layer. Breaking silos and thinking in value streams is the fundamental change in DevOps. Automation can then be a means of enforcing this from the bottom up. But what are the benefits of automation?
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