International Centre of Excellence (ServiceNow)

How our International Centre of Excellence (ICE) enables you to transform work experience

At Devoteam we believe that you should work on the things that make a difference. For you and for your environment. Enterprise platform (and trusted partner) ServiceNow enables us to structure and automate tasks, release routine tasks and focus on your core business. In short, technology for people. To optimally help our clients in reaching their goals and maximizing their potential, we founded an International Centre of Excellence.


In the capital of the Czech Republic, Prague, we brought all our ServiceNow expertise together. As Double Gold ServiceNow partner we believe our customers deserve this concentration of knowledge. We aim to leverage as much knowledge, expertise and best practices to deliver the best services to our customers. For our ServiceNow offer, the ICE team Prague is a key resource.

Double Gold Partnership: more than just trophies

It is important for organizations to choose a partner who has high level achievements within the ServiceNow Sales partner program, as it ensures that this specific partner is committed to staying up to date on latest product developments of ServiceNow’s ever-expanding capabilities. We have a proven track record in providing a superior consulting experience, helping customers to replace unstructured work patterns of the past with intelligent workflows of the future.

Key facts & figures

Partner since 2018 Partner since 2009 12 countries in EMEA +230 references +250 experts

Scaling up to serve the European market

We develop our EMEA wide Business through Devoteam’s International Centre of Excellence in Prague, which will enable us to extend our ServiceNow footprint to address the entire European market.

This centre serves as an innovation lab and training center for clients and develops the most cutting-edge experts on both ITSM and Beyond IT subjects such as HR, Security or Customer Service Management, for both ServiceNow and Devoteam.

International expertise, delivered locally

Devoteam’s success owes much to the combination of both business and technical knowledge gathered by our experts globally. This shared knowledge provides us (and you) with an outstanding expertise which we apply to our clients locally.

+20 years of Service Management experience

Enabling IT to become a business hero is no secret to us. Our expertise dates back to 1995 when we first specialized on IT Service Management working with partners like HP, BMC or CA.

Management consulting

At Devoteam we are not only experts in technology, we also ignite and drive transformation through Strategy & Digital Innovation, Program Management and Change & Digital Culture.

Smallest of the Biggest

We are amongst the Top 10 worldwide ServiceNow Partners and #1 EMEA leader but our size and culture allow us to remain an agile company. We know what it takes to transform and have methods to help you reach it in a flexible way.

Best Skilled Leader

With more than 200 certified consultants and with a goal of reaching more than 400 certified experts by 2020, we heavily invest internally in training programs and knowledge communities to develop high-skilled collaborators.

Full Platform Coverage

Thanks to our speedboat (internal start-up) on HR & CSM and our subject matter experts from dedicated business units on Security, PPM & ITOM, our expertise covers the full ServiceNow platform to help you deploy your services within and beyond ITSM.

RAPID Methodology

Based on the ServiceNow framework and Agile methodology, we have developed and trained our experts on an in-house methodology to guarantee our delivery quality.

Meet your requirements

We can offer fixed price projects, time and material, or application maintenance according to your needs and requirements.

ServiceNow Consulting &  Implementation in The Netherlands

As part of this continued business development, Devoteam Netherlands has initiated its own ServiceNow delivery practice. Our main focus is on HR (Human Resource) and CSM (Customer Service Management) deliveries. With HR Service Delivery we can help you organize and automate processes from on-boarding to off-boarding. In-between we can help you discover insights through reporting, enabling you to improve where and when needed. With CSM we focus not on your internal organisation but on your customers. We can help you in letting your customers serve themselves, leading to cost reductions and increasing customer satisfaction. With case management and intelligent routing we can help you process requests faster. And pro-active service offerings with IoT (Internet of Things) will give you more insight in how your users are using your products and services.

EMEA Leader “Rapid” Agile Method Managed Services 24/7 Dedicated Knowledge Communities


Share your need and let us match our local expertise with our International Centre of Excellence to help your win your digital battles. To contact us, send an email to Bas Heuts (, Practice Lead ServiceNow at Devoteam Netherlands, or go to the contact page via the button below.



Bas Heuts

Practice Lead ServiceNow

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