Industry
Telecommunications & Media
Company
Liberty Global
Size
47,000 employees

Improving the CIO delivery cycle at Liberty Global

CSDF has been introduced at Liberty Global to improve the CIO delivery cycle. This begs to question “what is CSDF?” Well, CSDF stands for CIO Standard Delivery Framework, which might make some sense to technical readers right now, but still makes no sense to people without a technical background. It basically means a standard delivery framework for corporate IT organizations. In this Case Study we will first give you a little background information on Liberty Global. After that we will really dive into the case itself.

Liberty Global in a nutshell

Liberty Global is the world’s largest international TV and broadband company, with operations in 12 European countries under the consumer brands Virgin Media, Unitymedia, Telenet and UPC.

Liberty Global had an annual revenue of $18.3 billion in 2015, with operations in 30 countries and 47,000 employees by 2016. Its cable services pass 55.8 million homes, with 28.6 million customers or 59 million RGUs (video, internet, and voice subscribers).

The client’s goals

After previous successful projects with Devoteam, it was now time to improve the delivery cycle of Liberty Global-CIO. The overall goal was to make the CIO delivery as silent, smooth and hidden as possible to allow focus on improvements rather than problems. This overall goal was split up in six separate goals which needed fulfilment:

  1. Monitor and control the delivery process and have full high-level and detailed visibility (Governance).
  2. Reduce waste and unnecessary tasks (Switch OPEX to CAPEX).
  3. Reduce manual work and free up resources to do more intelligent work (DevOps).
  4. Be scalable and able to adopt to changes quickly (Agile).
  5. Have the best Time to Market (TTM improving ROI).
  6. Improve quality to maximum (0 defect releases into production).

The CSDF approach resulted in all goals being met.

Why CSDF?

This is best explained in giving examples of two scenarios, the first being an example organization before introducing CSDF, the latter being the same scenario but after the introduction of CSDF.

Scenario 1: Most organizations before improving the CSDF

This organization would probably have multiple tools used for one and the same purpose, poor communication between departments, loads of manual tasks and error prone deliverables, a not optimized/automated error prone process, and a management lacking real-time visibility of the delivery situation.

Scenario 2: Liberty Global after the improvement of the delivery cycle with CSDF

So what does CSDF change? In this case it gave Liberty Global:

  • Unified tools used across all departments by using the Atlassian Suite (Datacenter)
  • Redesigned delivery processes that allows optimization and automation
  • The automation of no-brainer manual tasks and elimination of unnecessary steps
  • Increased visibility via real time reporting and interactive dash boarding through Jira
  • The ability to monitor the status of work to each manager and employee
  • The ability to set KPIs and redefine SLAs based on real time performance measurement
  • A unified approach to release, change and incident management

14 benefits of improving the delivery cycle in your organization with Devoteam

  1. Monitor and control the delivery process and have full high-level and detailed visibility (Governance)
  2. Reduce waste and unnecessary tasks (Switch OPEX to CAPEX)
  3. Reduce manual work and free up resources to do more intelligent work (DevOps)
  4. Be scalable and able to adopt to changes quickly (Agile)
  5. Have the best Time to Market (TTM improving ROI)
  6. Improve quality to the max. (0 defect releases into production)
  7. Collaborative content creation by using Confluence
  8. Unified Atlassian tools used across all departments
  9. Redesigned delivery processes that allows optimization and automation
  10. Automation of no-brainer manual tasks and elimination of unnecessary steps
  11. Increased visibility via real time reporting and interactive dash boarding
  12. Each manager, and employee is able to monitor the status of his work
  13. The ability to set KPIs and redefine SLAs based on real time performance measurement
  14. Unified release, change and incident management approach

Devoteam wants to thank Liberty Global for making this project into a success story, and particularly Claudio Booij, Release Management Senior Manager at Liberty Global, for his role in creating this case study.

Devoteam’s Agile IT offer

Interested in making your IT (more) agile. Check out our Agile IT offer page or contact Hans Mollevanger, DevOps Director at Devoteam Netherlands.

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Mike Duijvelaar